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Age of Empires III Heaven » Forums » Tech Help » Failed to join - a guide on how to fix
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Topic Subject:Failed to join - a guide on how to fix
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NerVe_Viper
Age Sanctuary Admin
(id: FeaR_VipeR)
posted 03-10-10 02:41 AM EDT (US)         
It seems that lots of people are still struggling with failed to join (FTJ) all these years after AoE3's release, perhaps because they're buying new routers/computers and don't know how to get past new connection issues. So I thought we should make a check-list for people who are plagued by this problem, with a list of options that have worked to fix the FTJ issue for some people at least.

I've added a few options for people to try below. I will add more tried and tested options if people bring them up.

--------------------------

  1. Power cycle your hardware
    Turn off your router and PC. I imagine that many people have never done so with their router, and often you need to do so after installing certain software to ensure full connectivity.

  2. Head into quick search
    Apparently some people have had success with this option when experiencing FTJ. Both players experiencing connection problems need to go into QS and search for a 4v4 with TWC enabled. When you have 'found' each other in the search (you'll see a '?' come up for a 2nd player), close down QS and re-host your game.

  3. Restart your game
    Try closing then re-opening AoE3.

  4. Opening extra game slots
    Open extra slots in your game (say up to 7 players for a 3v3, then close the 7th slot once the person experiencing FTJ has successfully joined the game).

  5. Re-hosting games
    Let the person experiencing FTJ issues try host the game themselves. If you routinely see two people failing to join each others' games, then they should try options #1-4 listed above - given that those options are basic quick fixes that can work temporarily for many people.

  6. Create an exception rule for AoE3/TWC/TAD
    Virus checkers are pesky things that often prevent programs from connecting to the internet properly, or at all, until you create an exception rule for those programs. Open your virus protection software and navigate through the settings to find the option to unblock any of AoE3/TWC/TAD if they aren't already.

    Need help finding such an option in your virus protection software? Ask and we may be able to help.

  7. Forward your ports
    AoE3 requires certain ports to be open on a router for you to be able to play the game online. First you should set up a static IP. Most routers assign dynamic (random) IP addresses every time you reboot your PC, so you need to set an IP address that will remain constant and will allow you to forward ports. You can find instructions on how to do that here.

    Now, look up the model number of your router and find the corresponding tutorial on portforward.com. Follow the steps provided to open the required ports.

    Once you have opened the required ports, download their port checker software and test whether the required ports are in fact open. Some ISPs block certain ports, so if you still can't open the required ports, contact your ISP to ask them whether it is possible to unblock those ports.

  8. Turn on your router's 'gaming mode'
    Some routers have something known as a 'gaming mode'. Try looking through your router settings for any such option and try it out.

  9. Try disabling firewalls
    You may have multiple firewalls running at the same time, and any number of them could be interfering with your connection to other users on ESO. For example, there is Windows Firewall, then the firewall on your virus protection software, and also a firewall on your router. Try disabling each in turn and see if it has any effect.

    If it turns out that it is your virus protection software's firewall that is blocking your connection, then consider changing to a different brand. A firewall is important to ensure the security of your computer, so if you have to turn it off then you should be looking for better software.

  10. Enable DMZ
    This should be your last option, and is dangerous if you don't have the proper precautions in place. Enabling DMZ forwards every port on your router, which can leave your computer vulnerable. It does however allow you to connect to most people on ESO.

    To enable DMZ, you will need to set up a static IP for the PC you wish to play this game on. Once that is completed, you need to head to your router admin/options and enable DMZ on the static IP you have set up.

    I would recommend turning DMZ on only when you go to play on ESO, and then turn it off straight afterwards every time. Furthermore, make sure you have good firewall software to protect your computer, and perhaps close unnecessary programs to prevent them from connecting to the internet and further placing the security of your PC at risk.

    If you need help enabling DMZ, post below and we'll help out.

  11. Get a new router
    Some routers just refuse to allow you to connect to many other users on ESO. If you've tried all the steps here, then perhaps you need a router more appropriate for online play. Ask in this topic and you'll receive suggestions for routers that have been proven to work with this game.

AoE3 Heaven cherub
AgeSanctuary administrator
NerVe Clan member

[This message has been edited by A_VipeR (edited 03-10-2010 @ 02:45 AM).]

AuthorReplies:
Maffia
AoE3H Seraph
(id: fred_ernie)
posted 10-30-10 08:27 AM EDT (US)     26 / 43       
What router do you have?

This month I have mostly been playing Dishonored Death of the Outsider and Darkest Dungeon
Steam - Maffia GFWL - Maffia01 YouTube - HGMaffia Twitter - @HGMaffia
Age of Empires 3 Heaven Seraph

What is this life if, full of care, We have no time to stand and stare.
[This message hasn't been edited by fred_ernie (or Maffia) (not edited 12-29-2005 @ 09:57 AM).]
Immortal_Warrior
Skirmisher
posted 10-30-10 09:00 PM EDT (US)     27 / 43       
I have a new router/modem called the Thomson TG782T and i have a friend on eso who just got the same one, and he is having the exact same problems as me...
Maffia
AoE3H Seraph
(id: fred_ernie)
posted 10-31-10 06:48 AM EDT (US)     28 / 43       
http://portforward.com/english/routers/port_forwarding/Thomson-Alcatel/TG782T/Age_of_Empires_III.htm

Ignore the bit about static IP addresses.

This month I have mostly been playing Dishonored Death of the Outsider and Darkest Dungeon
Steam - Maffia GFWL - Maffia01 YouTube - HGMaffia Twitter - @HGMaffia
Age of Empires 3 Heaven Seraph

What is this life if, full of care, We have no time to stand and stare.
[This message hasn't been edited by fred_ernie (or Maffia) (not edited 12-29-2005 @ 09:57 AM).]
Immortal_Warrior
Skirmisher
posted 10-31-10 07:39 AM EDT (US)     29 / 43       
ok i did exactly as the thing said, and went for a test run on eso... ftj to every game on the browser i went to check the thing i did, and it said "No port maps defined for this game or application." i did everything on the instructions and it just seemed to have ignored it or something :S ????
Maffia
AoE3H Seraph
(id: fred_ernie)
posted 10-31-10 07:44 AM EDT (US)     30 / 43       
Did you do the last step, and for the correct computer?

"Use the Device box to choose a computer to forward ports to. This box contains a list of computer names that are visible on your network.

Select the application you created using the Game or Application drop down box. Then click Add to enable it."

This month I have mostly been playing Dishonored Death of the Outsider and Darkest Dungeon
Steam - Maffia GFWL - Maffia01 YouTube - HGMaffia Twitter - @HGMaffia
Age of Empires 3 Heaven Seraph

What is this life if, full of care, We have no time to stand and stare.
[This message hasn't been edited by fred_ernie (or Maffia) (not edited 12-29-2005 @ 09:57 AM).]
Immortal_Warrior
Skirmisher
posted 11-01-10 08:00 AM EDT (US)     31 / 43       
ok just did that but it still says theres no port maps defined for the game or application. i did exactly as you said and still not working :S
Maffia
AoE3H Seraph
(id: fred_ernie)
posted 11-01-10 12:40 PM EDT (US)     32 / 43       
I'm afraid that thats all the help I can give, as I have no access to a similar router to try and troubleshoot why the setting aren't saving.

Do you have an old router available that you could use to confirm the problem is being caused by the router?

This month I have mostly been playing Dishonored Death of the Outsider and Darkest Dungeon
Steam - Maffia GFWL - Maffia01 YouTube - HGMaffia Twitter - @HGMaffia
Age of Empires 3 Heaven Seraph

What is this life if, full of care, We have no time to stand and stare.
[This message hasn't been edited by fred_ernie (or Maffia) (not edited 12-29-2005 @ 09:57 AM).]
Immortal_Warrior
Skirmisher
posted 11-02-10 00:49 AM EDT (US)     33 / 43       
i'm afraid my old router is brocken and I got this computer around about the same time as the new modem/router, although i remember a few months i tested my old laptop on my new router and i still had ftj problem but nowhere near as bad... but thats brocken aswell xD I thank you for your help i appreciate it, i havent given up though, i'll keep trying or get a friend thats done it to help.
bloodoats
Skirmisher
posted 12-27-10 04:35 AM EDT (US)     34 / 43       
i have been having ftj just recently and im able to forward the rlative ports and change my ip address to a static one but encountered one thing im not sure of-

when i type in ipconfig/all in my command box i note down the ipv4 address, submask, and dns address,however when i go to change the settings in my bt home hub router it prompts me for an alternative dns address as well as the existing one-

do i simply make one up that is very similar to my existing one? also currently my dns address is the same as my ipv4 address will this affect anything?

otto lamer with no skill
Maffia
AoE3H Seraph
(id: fred_ernie)
posted 12-30-10 09:01 AM EDT (US)     35 / 43       
I'm afraid I can't help there, my DNS is automatically given by my ISP.

Have you checked that there isn't a firewall blocking AoE3?

Have you changed any hardware/ISP that could have caused the FTJ?

This month I have mostly been playing Dishonored Death of the Outsider and Darkest Dungeon
Steam - Maffia GFWL - Maffia01 YouTube - HGMaffia Twitter - @HGMaffia
Age of Empires 3 Heaven Seraph

What is this life if, full of care, We have no time to stand and stare.
[This message hasn't been edited by fred_ernie (or Maffia) (not edited 12-29-2005 @ 09:57 AM).]
bloodoats
Skirmisher
posted 12-30-10 11:33 AM EDT (US)     36 / 43       
ok i went for it and set the dns to what it said and put the alternative dns to 1 digit difference- internet works fine but game is now laggy, went to port forwarding got the correct settings for aoe and my router and tried to adjust the preconfigured aoe ports to the ones suggested ( 2300-2310 and 80-80) it didnt like it so i made a new game in the supported devices section of the bt hub and forwarded and associated the correct ports for aoe-it still had ftj!!! and now i lag too- it's driving me nuts!!!! i just basically got new comp ie new mainboard new processer and new gpu and router- old comp was quite old and not powerful this one is way quicker at everything bar aoe now.

otto lamer with no skill
Maffia
AoE3H Seraph
(id: fred_ernie)
posted 12-30-10 11:51 AM EDT (US)     37 / 43       
I hate them homehubs .

Best I can suggest is follow these instructions

http://portforward.com/english/routers/port_forwarding/BT/BTHomeHub2/Age_of_Empires_III.htm

And double check your firewalls, try running in windowed mode to see if there are any pop-ups when trying to get online.

This month I have mostly been playing Dishonored Death of the Outsider and Darkest Dungeon
Steam - Maffia GFWL - Maffia01 YouTube - HGMaffia Twitter - @HGMaffia
Age of Empires 3 Heaven Seraph

What is this life if, full of care, We have no time to stand and stare.
[This message hasn't been edited by fred_ernie (or Maffia) (not edited 12-29-2005 @ 09:57 AM).]
bloodoats
Skirmisher
posted 12-30-10 04:38 PM EDT (US)     38 / 43       
i did that and port checker says all the relative ports are open, how do i check ma firewall in windowed mode?
are bt hubs known for this then? i'm starting to wish i did the cheap orange deal with the free netgear router damn it

otto lamer with no skill
Maffia
AoE3H Seraph
(id: fred_ernie)
posted 12-30-10 07:22 PM EDT (US)     39 / 43       
BT homehubs, not particularly, just had difficult experiences trouble shooting friends homehubs, and other forums seem to have problems with homehubs.

As for the firewall, normally if something is blocked there is a pop-up, being in windowed mode means you can see the pop-up that is hidden in full screen mode, the alternative is to alt-tab out the game when you get the problem.

This month I have mostly been playing Dishonored Death of the Outsider and Darkest Dungeon
Steam - Maffia GFWL - Maffia01 YouTube - HGMaffia Twitter - @HGMaffia
Age of Empires 3 Heaven Seraph

What is this life if, full of care, We have no time to stand and stare.
[This message hasn't been edited by fred_ernie (or Maffia) (not edited 12-29-2005 @ 09:57 AM).]
bloodoats
Skirmisher
posted 06-14-11 03:46 AM EDT (US)     40 / 43       
big bump... but worth it, had joy just by using utorrent seems it opens all the nessecary stuff for you, i recommend this action

otto lamer with no skill
red527890
Skirmisher
posted 07-19-11 11:06 AM EDT (US)     41 / 43       
A friend and i are trying to play together but nothing we try is working , we can both connect to other ppl fine but if we both try to join the same game it will only allow one of us to be in it not both. i can pretty much join any game with no probloms and the same with him, so why wont ESO let us play together ???. any idea ?????

'//\\`.''//\\. //\\`.'
|.`.|:/____/`.'|`.|:/____/`.\____\::`.'
|.`.|:\\:./'|`.|:\\./____::\\`.'
|____|::|____|`.'\____\/____/`.\____\/____/`.'
'`.:::::`.`.::::'`. `.::::::::::::'`./ '`.:::::::::::::`./
Maffia
AoE3H Seraph
(id: fred_ernie)
posted 07-20-11 08:35 AM EDT (US)     42 / 43       
Double check both yours and your friends ports are forwarded properly and power cycle all the hardware including routers/modems.

Try refreshing your IP by:

1. Open the Command Prompt (from the Start button, go to Run -> type "cmd").
2. In the command prompt window, type "ipconfig /release"
3. In the command prompt window, type "ipconfig /renew"
4. Exit the Command Prompt by typing "exit".

Make sure your friend does the same.

If all that fails it is probably a hardware incompatibility issue, and the only way to confirm would be to get hold of another router to test it.

This month I have mostly been playing Dishonored Death of the Outsider and Darkest Dungeon
Steam - Maffia GFWL - Maffia01 YouTube - HGMaffia Twitter - @HGMaffia
Age of Empires 3 Heaven Seraph

What is this life if, full of care, We have no time to stand and stare.
[This message hasn't been edited by fred_ernie (or Maffia) (not edited 12-29-2005 @ 09:57 AM).]
Snake38
Skirmisher
posted 11-10-18 11:32 AM EDT (US)     43 / 43       
I update this topic because i fixed my Failed to join problem and i would like to share it. I tried every single method suggested on internet.

The only one that worked is uninstalling Hamachi.

If it doesn't work, try to disable useless network adapters (like Ethernet).
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