Be sure to include as much information as possible about your system, any logs you received as well as error messages. If you provide reproduction steps that would also be helpful.
1.Make sure your system supports the minimum requirements. 2.Make sure that your video card and sound drivers are updated. 3.When you install be sure to turn off any antivirus software. 4.Make sure the game is not blocked by any security software. 1. Open your My Documents\My Games\Age of Empires 3\Startup folder 2. Create a user.cfg file 3. Add the line +nointrocinematics save and exit 4. Play the game --- or --- 1. Turn off anti-aliasing --- or --- If you have a wide screen monitor 1. Open NewProfile.xml 2. Find the line optiongrfxres 3. Change the resolution to 1024 x 768 --- or --- 1. Download the latest version of Microsoft XML (MSXML 4 SP2) 2. You can download it here To get DXDiag output 1. Go to Start 2. Click on run and type DXDiag and hit enter 3. Click on the sound tab 4. Copy the informatiuon from there and include it in a e-mail A possible fix for the sound issue is to turn off hardware acceleration. This may only work on some hardware. 1. Go to Start and Run 2. Type in DXDiag and hit enter 3. Go to the sound tab and move the hardware sound accerlation bar all the way to the left 4. Click Exit and restart the computer [This message has been edited by SuperTr00pers (edited 09-09-2005 @ 03:49 PM).]
Common fixes for most problems
If you are having problems starting the demo try these four fixes.
If you are experiencing sound problems be sure to include the Age3log.txt and the DXDiag output.
We are tracking the sound issue right now. Thanks to everyone who sent in their information.